Financial Cents has an opening for a frontline difference maker: a client-leading, personable, and self-motivated customer success representative. The need for customer support is so great that our small but mighty team is looking to expand.
We currently serve over 500 accounting firms, but our lack of capacity to support them is slowing down our fast-growing software company. We are seeking to significantly expand our capacity as we tripled the size of our software company this year.
Where We’re Coming From
We believe with an almost ridiculous passion to help accounting firms easily scale and grow their firm. The firms we work with all, in their own ways, struggle to stay organized and manage client work as they grow. Financial Cents does an amazing job at solving this problem for firms and they depend on our software solution so they can continue to grow without issue. We are the heart and soul of our customers and their firms.
This is why we describe our customer success reps as “frontline difference maker.” They are the first line of defense in ensuring firms understand how they can use Financial Cents to take their firm to the next level. Financial Cents may be a powerful tool for accounting firms, but some firms need help through that journey. Without it, they may never realize their full potential.
Skills and Competencies
You will constantly be interacting with our customers so being a people person is very important.
You have to be personable, fun, and excited to work with people.
The ability to self-organize, record conversations, and important details are key. You will analyze this information to understand how we can drive a better experience for our customers.
A self-starter that is excited to come up with new ideas on how to improve our process, delight customers, and drive our growth is essential. You will have regular duties, but we want you to bring your ideas to the table.
The ability to charm, cajole or hound for information is imperative, as is an attention to detail and an understanding of what our customers think.
The desire to get on the ground level and have an impact on a fast-growing software startup.
What you’ll do
A day in the life of a frontline difference maker:
You will handle customer support via chat, Facebook, and email. You will do online demos for firms that are interested in learning more about Financial Cents. You will help onboard new customers so they can realize the full value of the software.
You will record important client feedback and use it to come up with ideas on how to drive a better experience for our customers. You will also discuss this feedback with our CEO and product team to come up with new features and improvements for our software. You will be on the front lines ensuring that we are serving our customers the best we can which will drive our growth.
How You Fit
Financial Cents is a two-year-old SaaS software company experiencing exponential growth.
This position is key to our success, the main reason firms choose us is because of our amazing support so a good fit is a must.
We are a fully remote team, with current staff in Nashville, Knoxville, and Atlanta.
There will be opportunities for professional growth inside our company. We are looking for someone who is curious and engaged, who loves to learn new things, who actively seeks better ways of doing the work, and who is driven by the big picture of providing our clients with an experience that will delight them and set them up for success.
This is a full-time customer success position. We offer a salary of $40,000 – $50,000 depending on experience.
If you perform well, you will have the opportunity to take on more responsibility and potentially manage our entire customer success department as our team grows. If you do well in this role our goal is to eventually promote you to the Vice President of Customer Success as we build out our team.
Ferocious commitment to helping accounting firms
Interpersonal skills commensurate with the nature of this customer-facing position
A self-starter that wants to take on responsibility and is not afraid to put in the work to have an impact on a fast-growing software company
Must be able to work primarily during regular business hours