Net Promoter Score (or NPS) is a proven survey that measures customer experience and satisfaction. On August 5, 2021 - we sent our first NPS survey to active users of our workflow management software.
We asked them the following two questions:
So far, 176 people responded to our survey ... 108 respondents gave us a score of 9 or 10;48 respondents scored us a 7 or 8; and 20 respondents scored us a 1 thru 6.
Here’s the score breakdown:
76 People Scored us a 10
5 People Scored us a 5
32 People Scored us a 9
2 People Scored us a 4
32 People Scored us a 8
3 People Scored us a 3
16 People Scored us a 7
2 People Scored us a 2
6 People Scored us a 7
1 People Scored us a 1
Below is a graph of the survey feedback we received by trend:
Here’s Some User Feedback From Our NPS Survey
I love having the process templates and being able to easily manage all of my client work. I utilize the client tasks a lot as well. A couple of my clients have compliment the new software.
Ease of use, targeted towards the accounting/bookkeeping industry, significant involvement of company towards making improvements based on feedback from the community.
I like the tool because it is easy to set up and use. I like that it is specific to bookkeeping and accounting. I really like the effective hourly rate. And customer service is top notch (quick engaging response), and there are many promising features in the pipeline (I'm really excited for a zapier and Practice Ignition integration).
Great program that keeps me on task. i have used it for months and haven't abandoned it yet like I have all other programs.
I love the functionality and ease of use!
Price/Ease of Use/Continuous Improvements to the software.
The way that you are investing in the product. It is currently a great product and I like the way you are listening to customers to continue to improve the product.
Feature-rich but simple to implement and use. Plus they have the best advocate - Kellie Parks - she's awesome.