The accounting client onboarding process (where you create a client’s profile and work) is one of the most important aspects of any client’s journey. It ensures prompt data collection, storage, and client support, setting the stage for a personalized client experience.

However, client onboarding can be a big waste of firm owners’ time and resources when done manually, no thanks to back-and-forth emailing, sharing questionnaires, and setting up client profiles in your tech stack.

Every second you spend manually performing these tasks is the time you could have used to add value to the client you devoted marketing resources to convert.

Meanwhile, you can automate the accounting client onboarding process from top to bottom by creating work for clients each time they sign your proposal (without lifting a finger). This saves you time, reduces data entry errors, and frees you to focus on improving client service.

This article shows how you can do this proposal in apps like Anchor and Ignition using our Zapier Integration.

The Step-by-Step Guide (with pictures)

Go to Zapier, search for Financial Cents, and you’ll be ready to start creating Zaps.

a. How to Automatically Create Work in Financial Cents When a Proposal is Signed in Anchor

This takes three stages.

STAGE ONE: Choose the trigger.

  • Click on Trigger (in Zapier as shown below)

choose trigger

  • Search for Anchor

search for an anchor

  • Select the Event and choose Proposal Approved

anchor - proposal approved

  • Click on Continue

anchor - click on continue

  • Click Choose an Account to access your Anchor Account

choose your anchor account

  • Click Continue

continue with anchor account

  • Click Test Trigger

test anchor trigger

  • Click Continue with Selected Record

continue with selected anchor record

STAGE TWO: Choose the Action (to create a profile for the client in Financial Cents

  • Type Financial Cents in the search box

search for financial cents in the action section

  • Select Find Client in the event section:

***PRO TIP: (This option enables the system to create the work if you already have the client in Financial Cents. If not, the system will automatically create the client profile before creating the client project).

find client in Financial Cents

  • Click Continue

continue with zap set up for Financial Cents and anchor

  • Choose Financial Cents to log into your account

choose a Financial Cents account to login into

  • Click Continue

continue in Financial Cents

  • Select the client’s name

select client's name from Anchor in zapier

  • Check the box: Create a Financial Cents client if it doesn’t exist yet.

check create client in Financial Cents if the client doesn't exist yet

  • Select the information you want Financial Cents to pull from the Anchor proposal to create the client (like Display Name).

select information

  • Click Continue

click on continue

  • Click Test step

test the step

STAGE THREE: Create the client work inside Financial Cents.

  • Click the + icon to add a step

select the plus icon to add another step

  • Search for Financial Cents

search for Financial Cents again

  • Select Create Project

select create project

  • Click Continue

select continue

  • Click Continue (since you are logged into your Financial Cents Account  already)

select continue to access your account

  • Select Client Onboarding from the Template tab

select client onboarding

  • Click Custom in the Client section

select custom

  • Click Find Client in Financial Cents
  • Select Client ID (for the client profile you previously created)

find client and select client ID

  • Set up Zapier Date (if you want to set the project due date from the  information on the Anchor proposal)

set zapier date

Next, go to your Financial Cents account to choose the due date, recurring schedule (if any), and assignee for the client onboarding template. This enables Zapier to trigger client profile and work creation when a client signs your proposal.

workflow templates library in Financial Cents

  • Select the number of days before the due date (or any of the other due date setting options).

choose number of days

  • Select the recurring schedule.

select recurring schedule

  • Select the assignee under the Admin tab.

select assignees

Go back to Zapier

  • Click Continue

click continue on continue from zapier

  • Click Test Step

test step on zapier

  • Publish the zap

publish zap

THE RESULT: Each time a client signs your proposal in Anchor, a profile and project (complete with the tasks, subtasks, due date, and assignees) are created for them in Financial Cents without additional effort from you.

result of published zap

b. Automatically Create Work in Financial Cents When a Client Signs a Proposal in Ignition

Automate work creation in Zapier when a client signs your Ignition proposal in three stages.

STAGE ONE: Choose the trigger.

  • Click on Trigger (in Zapier as shown below)

start zap for ignition

  • Search for Ignition

search for ignition

  • Select the Event and choose Proposal Accepted

select proposal accepted for igniton

  • Click Continue

click on continue on ignition

  • Click Choose an Account to access your Ignition Account

choose an ignition account

  • Click Continue

continue to the next zap for ignition

  • Click Test Trigger

test ignition trigger

  • Click Continue with Selected Record

continue with selected ignition record

STAGE TWO: Choose the Action (to create a profile for the client in Financial Cents

  • Type Financial Cents in the search box

search for Financial Cents in the zap

  • Select Find Client in the event section:

select find a client

***PRO TIP: (This option enables the system to create the work if you already have the client in Financial Cents. If not, the system creates the client profile before creating the client project).

  • Click Continue

select continue on Financial Cents

  • Choose Financial Cents to log into your account

login into your financial cents account

  • Click Continue

after choosing your account, continue zap

  • Select the client’s name

choose client's name on ignition

  • Check the box: Create a Financial Cents client if it doesn’t exist yet.

check the box create client ignition client in Financial Cents if it doesn't exist

  • Select the information you want Financial Cents to pull from the Ignition proposal to create the client.

select the information you want to pull from Ignition to Fansncial Cents

  • Click on Continue

continue ignition and Financial Cents zap

  • Click on Test step

test the step

STAGE THREE: Create the client work inside Financial Cents.

  • Click the + icon to add a step

select the plus icon to add another step

  • Search for Financial Cents

search for Financial Cents

  • Select Create Project

select create a project in Financial Cents

  • Click Continue

continue the zap

  • Click Continue (since you are logged into your Financial Cents Account already)

continue with your financial cents account

  • Select Client Onboarding from the Template tab

select client onboarding template

  • Click Custom in the Client section

click on custom

  • Click Find Client in Financial Cents

find the client in Financial Cents

  • Select Client ID

select the client ID

  • Set up Zapier Date (if you want to set the project due date from the information in the Ignition proposal)

set up the zapeir date

Next, go to your Financial Cents account to choose the due date, recurring schedule (if any), and assignee for the client onboarding template.

  • Select the number of days before the due date.

choose number of days

  • Select the recurring schedule.

select recurring schedule

  • Select the assignee under the Admin tab.

select assignees

NOTE: the default template setting is a one-time. You wouldn’t need to set it up after the first time.

Return to Zapier

  • Click Continue

continue the zap after setting up template on Financial Cents

  • Click Test Step

test the step

  • Publish the zap

publish the zap

THE RESULT: when clients sign your proposal in Anchor, a profile and project (complete with the tasks, subtasks, due date, and assignees) is automatically created for them in Financial Cents.

(ignition- the result)

c. Automatically create work in Financial Cents When the Proposal is Signed in Other Apps such as Proposify, GoProposal, Dubsado

The process for automating work creation in Financial Cents after a proposal is signed in Proposify, GoProposal, Dubsado, and other proposal apps is the same with Anchor and Ignition.

You only need to select Proposify, GoProposal, and Dubsado as your trigger app.

How to Set up Default Templates in Financial Cents to Automatically Create Work

Here’s how to use default template settings to automate work creation with the Zapier integration.

This helps to give the project a due date and recurring schedule (if any) and assigns it to your team members as you create the projects.

You can access your default settings inside a template or the templates library.

To edit templates, click the gear icon

modify the default settings for templates

  • Click Get started

click on get started

  • Select your preferred method for setting the due date

pick a default due date

    • X days after the project is created: allows you to choose the number of days after the project is created as your due date.
    • For a specific month or date of the year. This is useful for projects with fixed schedules (like tax).
    • For a specific date after the project is created.
  • Set the recurring schedule for the work (if it’s a recurring project).

set the recurring date if any

  • Choose your preferred Start Date. Here, you can also set your due date to be X days before the due date.

choose your start date

  • Choose Assignee. You can add three different staff members and define their roles.

select assignees

Benefits of Automatically Creating Client Work

  • Save time on manual data entry

Typically, every time accounting firms get a new client, they have to remember to add their information to all the different systems, and doing that can be very time-consuming."

Sharham Zarshenas, CEO of Financial Cents

Automatically setting up client work reduces your team’s admin tasks and enables client work to be started sooner rather than later.

This is possible because Zapier connects the different apps in your tech stack to sync data across the board.

That way, your team members do not have to manually enter their data into the apps one after the other.

b. Reduce errors in project setup

When you have to depend on spreadsheets or your brain to manually collect and store your client information in all relevant apps, it’s only a matter of time before you forget some critical information. This could negatively affect your work quality.

c. Improve client onboarding efficiency

Automate work creation for new clients with the Zapier integration gives the work a due date and recurring schedule and assignees.

This makes the process more intuitive and your team more efficient, which will reflect on the quality of client service.

The Zapier automation also sends new clients a checklist of the additional information or documents you need from them.

With all of these happening in the background, it frees you and your team to focus on providing value for the client and attending to other revenue-generating activities in your firm.

That also reduces the number of times you ask clients for the same information, making the process more efficient.

d. Streamline workflow for new clients

It’s easier for clients to forget to provide necessary information when onboarding clients manually. Besides, your work schedule may make you forget to follow up until you get the information.

These bottlenecks can disrupt the client onboarding process, and prevent your team from getting the client’s project done on time.

A client may forget to send the information you need without any of you realizing it. Only to ask why you haven't started their work, and you realize that they haven't sent the information. This could start the relationship on a bad foot."

Sharham Zarshenas, CEO of Financial Cents

Financial Cents and Zapier Automation: A Win-Win for Accounting Clients and the Teams

Automating the creation of client profiles and projects is a win-win for your clients and team. It ensures your clients’ projects start on time and their information is stored accurately.

It also enables your team to start a client’s project on time. A clunky onboarding process delays work and potentially makes your team unproductive and frustrated.

By setting the onboarding process to run on its own, you take that burden off your team and frees you to focus on delivering on client expectations and growing your firm.

Use Financial Cents to automate the creation of clients and their work in Financial Cents.