How to Improve Client Experience with a Secure, Passwordless Accounting Portal

You shouldn’t choose between data security and client convenience (in a portal) when you can have both.

• Without security, your client’s financial information will get into the wrong hands, which can result in fraudulent activities.
• When a client portal is not convenient, clients resort to sending sensitive information by email, exposing them to the same security threats you’re trying to avoid.

Financial Cents’ passwordless client portal ensures data security without the burden of creating and managing usernames and passwords.

Here’s how it works 👇

Why Makes Financial Cents’ Passwordless Portal is More Secure

Financial Cents adds a special identifier to the encrypted long-form password in the link your client uses to log into the portal. This encryption technology prevents fraudsters from decoding and replicating the unique identifier.

Moreover, Financial Cents automatically generates a new encrypted password every 30 days, leaving no room for fraudsters to clone it.

Once your client clicks the link, Financial Cents verifies their information before sending them a 6-digit code by email and SMS to access the portal.

Step 4: Maintain Security and Compliance

Passwordless client portals, like Financial Cents, use the Magic Link technology to authenticate client access and facilitate client collaboration in one place.

The technology uses a different combination of time-limited tokens to identify your client information at login, making it difficult for fraudsters to impersonate you.

This is unlike email, where a client can engage with multiple team members across several email threads, making it easier for clients to share financial information through email addresses and links that look like yours.

• Plus, Encrypted Communication and Secure File Transfers Keeps Client Data Safe

Client portals also use transport layer security (TLS) and encryption technology to protect your client’s data during transmission and storage.

Transport layer security uses cryptography to provide end-to-end encryption of the client information during transfer between your client and firm.

Encryption technology turns your client’s information into a cipher code that requires the encryption key to convert into a readable language. Without this key, fraudsters wouldn’t be able to make sense of your client data if they manage to access it.

Why Passwordless Portal is a Game Changer

• Frictionless Client Experience: between creating a unique set of login information and remembering this information, accessing the traditional client portal can get overwhelming for business owners who are already struggling with the many moving parts of their businesses.
  
  A passwordless client portal allows clients to collaborate with you in one click, eliminating the burden of managing passwords.
• Data Security: your clients’ financial data are only as secure as the weakest password in their tech stack. When clients have to create login information to use the portal, they’ll likely reuse old passwords or use passwords that are easy to guess.
  
  Fraudsters find it many times more difficult to replicate the passwordless authentication system.
• Time Savings: apart from instant access to requests and shared documents, passwordless portals like Financial Cents give clients one-click access to their accountants throughout the month.
  
  This makes it faster to collaborate, align expectations, and complete their projects.
• Improved Client Engagement: Clients are more responsive when they know they can reach you easily and quickly.
  
  This improved client collaboration will lead to better understanding, quality results, and stronger client relationships.

Give Your Clients On-Demand, Passwordless Access

Financial Cents’ passwordless client portal removes the biggest obstacle to seamless client collaboration.

Instead of requiring clients to create a password they’ll have to keep safe (and remember throughout the working relationship), we:

• Email (or text) them a 6-digit code
• Take care of every other security check
• Grant them instant access to the portal

Besides, this single verification gives them access to the portal all month in just one click.

Even better, they can access the portal on demand. They don’t have to wait for your request to send you documents that may not be related to a particular project.

Even better, they can access the portal on demand. They don’t have to wait for your request to send you documents that may not be related to a particular project.

These features will improve your client’s overall experience and keep an open line of communication that strengthens the client relationship.

Book a personalized demo today to see how this works in your firm.